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Legal

Refund Policy

A clearer guide to when refunds or credits may be available and how to request one.

./view plans./contact support
refunds.md
last_updated = "2026-06-29"
service = "RefinedHost"
billing = "secure_portal"
panel = "customer_control"

Legal documents

Quick links

Terms of ServiceService rules, account responsibility, renewals, and support expectations.Refund PolicyWhen refunds or account credits may be available and how to request one.Acceptable Use PolicyAllowed use, prohibited activity, abuse handling, and enforcement.Privacy PolicyWhat data may be processed, why it is used, and how to request help.

Short Version

Refunds are reviewed case by case. Contact support first and include the invoice or service ID.

  • We do not process card payments directly on this website.
  • Refunds are not automatic just because a service was ordered or renewed.
  • Abuse, fraud, chargebacks, or policy violations are not refund-eligible.

How to Request a Refund

Open a support request as soon as possible.

  • Include your invoice ID, service ID, and a short explanation.
  • Do not delete files or reset the server before support can review an issue.
  • If the issue is technical, include timestamps, screenshots, logs, or error messages when possible.

Usually Eligible for Review

These situations may qualify for a refund, credit, or service extension depending on the facts.

  • A verified RefinedHost infrastructure issue caused significant service loss.
  • A duplicate payment was made by mistake.
  • A new order could not be provisioned and support could not resolve it.

Usually Not Refundable

These are normally not eligible for a refund.

  • Renewal payments after the service renewed.
  • Services suspended or terminated for abuse, unpaid invoices, chargebacks, or policy violations.
  • Issues caused by customer configuration, plugins, mods, datapacks, server jars, or files.
  • Add-ons or resources already consumed.

Chargebacks

Contact support before opening a payment dispute.

  • Chargebacks may lead to immediate service suspension while the dispute is reviewed.
  • Fraudulent payments or abuse-related disputes may result in account restrictions.
  • A chargeback does not override these terms or the Acceptable Use Policy.